The minimum deposit and withdrawal are €20, while the maximum deposit for high rollers depends on the payment method. The maximum withdrawal is €5000 daily, €20000 weekly, and €50000 per month. The casino does not charge transaction fees, but payment methods may charge their own fees. Instead, it offers a grounded, smooth experience that’s clearly designed for real players who value cashback, fast access, and reliable payments. On top of that, new players who deposit at least €30 also receive 100 free spins on Book of Dead.

What affects the casino’s reputation?

• The size and revenues of an online casino are important, because small gambling websites can theoretically struggle to pay out big wins to especially lucky players.
• There is also a live casino section where the casino floor and live dealers stream onto your devices in high definition.
• Operates the casino, which offers over 3000 titles from reputable game providers and accepts cryptocurrencies.
• To ensure you don’t run into any serious issues once claiming the bonus, we suggest you to look for other online casino bonuses.
• After contacting customer service, he learned that the matter was still under investigation, leaving his funds on hold for almost a month without updates.

Games are visually grouped to help users identify preferred styles quickly. Cashback funds must be wagered 10 times before becoming eligible for withdrawal. For example, if you receive €10 in cashback, you’ll need to wager €100 before any remaining balance can be cashed out. If you choose to use the bonus funds, a 35x wagering requirement applies to the bonus amount before any remaining funds can be withdrawn.
The most popular game providers at Big Lucky Casino are Pragmatic Play, Hacksaw Gaming, and Evolution. Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
Players are often happy to use them because they give them extra benefits, and gambling sites use them to entice old and gain new players. Casino bonuses take many different forms, including deposit bonuses, no deposit bonuses, welcome bonuses, bonus codes, free spins, etc. These offers allow you to get something extra from the casino when you create your player account, make a deposit, and/or just simply gamble online. Big Lucky is a new online casino launched exclusively for Kingbonus on the 20th of April 2025.

• Users can register and play without major restrictions, although the casino is not governed by any single national gambling authority outside Curaçao.
• The welcome bonus includes a 100% deposit match up to €800 and 200 free spins on the Book of Dead slot.
• Big Lucky offers a fixed 10% cashback on net losses from slot play every Thursday.
• This typically occurs when large sums are involved or if the transaction pattern appears irregular.
• It comes from a reputable operated called White Star B.V. They are known from behind several other brands, which means that they have done something correctly.

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However, it begins with a chatbot, which then forwards you to a human where you can receive immediate assistance. You can reach out to email support at , where a knowledgeable customer representative is available to provide a detailed explanation of your challenges. Once your email is received, the agent thoroughly scrutinises the challenge before providing a comprehensive response within 24 hours. The responsible gambling section offers a range of tools and resources designed to support players facing gambling-related issues.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Big Lucky Casino wants you to find your answer first in FAQ-section but if that won´t be enough for you, they do have a 24/7 chat and e-mail support available. They also have a section for responsible gaming where you´ll find instructions on safer gambling. The casino also has tools, where you can set limits, time-outs and reality checks. To evaluate Big Lucky’s customer service, we began by testing the live chat feature with questions related to payments, bonuses, and general background.
This Curacao-licensed casino runs on a no-registration Pay N Play model through Brite. I’m sorry to hear about your negative experience with Big Lucky Casino. Please allow me to ask you a few questions so I can better understand the situation. He started streaming on Twitch and has later expanded Kingbonus into Instagram, Youtube and Kick. There is no guaranteed response time via email, especially during busy periods, but in our experience, replies typically arrive within half a day.

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These spins must be used within 24 hours and come with a 35x wagering requirement on winnings. Cashback also carries a 10x wagering requirement, which must be completed within 7 Big Lucky Casino days. I initially had deposited the amount of 50€, which was taken out of my bank account but never arrived in my balance on Big Lucky.

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Lastly I cannot even see the status of that deposit anymore since their transaction list only goes back a week. We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Big Lucky provides some general advice on moderation and how to avoid gambling beyond your means. While this serves as a basic starting point, it’s worth noting that the casino is operated by the same group behind multiple established platforms.
The platform features over 8,000 games from almost 120 providers, including a premium live casino section powered by Evolution and Pragmatic Play. Big Lucky offers everything from classic table games to modern game shows. Big Lucky Casino holds a license from Curacao, which promotes responsible gaming and fair games at online casinos. Thousands of games are sourced from well-established game providers with extensive industry experience. They use RNG technology to guarantee fair outcomes by generating random numbers every second, making it impossible to predict.

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Each tournament features a predefined prize pool, and individual win caps may apply based on your position on the leaderboard. Once the cashback is credited to your account, the maximum bet allowed is €5 per spin. You can withdraw everything you win as soon as wager requirement is fulfilled. After registration, click “Add Funds.” You’ll then be able to select the welcome bonus from the “Choose Bonus” tab before proceeding to the deposit section. Big Lucky isn’t the first or only casino under White Star B.V.‘s belt. This operator has been quietly building a strong lineup of casinos known for generous cashbacks and clean design.
That’s right – the more you play, the more you can get back, even on bad days. The player from Finland had deposited 50€, which was deducted from his bank account but did not reflect in his Big Lucky balance. After contacting customer service, he learned that the matter was still under investigation, leaving his funds on hold for almost a month without updates. The player eventually marked the complaint as resolved in the system.

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Users can register and play without major restrictions, although the casino is not governed by any single national gambling authority outside Curaçao. Still, the Curaçao license ensures that Big Lucky adheres to regulatory standards that apply across its licensed jurisdictions. Bank cards and e-wallets like Visa, Skrill, and Neteller are the most popular payment methods at Big Lucky Casino. However, the available payment methods can vary depending on your location. SSL encryption safeguards your personal information and prevents unauthorised third parties from accessing it. The payment processors also utilise industry-grade security, ensuring that there are no instances of financial fraud during transactions.